Questions And Answers

“What’s your cancellation policy?”

If you think you have Covid or have tested positive for Covid or come into contact with someone who has Covid recently.

Cancel. End of story.

  • You can rebook, after 14 days.
  • No Cancellation fee

If you’re not feeling well (non-Covid)

Cancel. Your photo won’t be great if you’re not feeling great.

  • You can rebook once you’re better.
  • No Cancellation fee if more than 24 hours before your session, $25 if there’s less than 24 hours before your session or $50 if your session had a make-up artist booked as well.

Others (not related to illness)

If life overtakes you for some reason, just let us know (email or phone call / voice mail)

  • You can rebook asap.
  • No Cancellation fee if more than 24 hours before your session, $25 if there’s less than 24 hours before your session or $50 if your session had a make-up artist booked as well.

“When do I pay for my headshot?”

We don’t take any money from you until we’ve delivered the final image(s) to you. So, no, you don’t pay when you book, you don’t pay during the session and you don’t pay when you get the proofs. Only when you’ve got the final image, sitting in your INBOX do we send you a link to pay online.

“How do I pay for my headshot?”

Our online system is secured through WAVE and takes payment via Mastercard, VISA and AMEX. If you’re uncomfortable using an online payment system, you can always send us a cheque. Alternatively we can make arrangement for Interac and PayPal. Whatever is easiest for you.

“I need my shot urgently…”

Sometimes life happens and we need our headshots ASAP. We can help. Our normal turnaround is about 7 days, from the time of the session to the time of the final delivery. We can do it in 24 hrs (with your help in selecting the final shot). However this typically means we have to push you to the front of the queue and take time away from other activities. So we charge for ‘fast turnaround’ – it’s not a great deal – $99, however it covers the extra hours we’ll be spending during the evening and night to get your headshot ready.

“Can I refer a friend – is there a discount?”

Referring a friend would give them a 10% discount and our thanks. Small businesses rely on people to spread the word, now more than ever. So yeah, if you liked the service, liked the headshot, liked the price and know someone who might need us, a referral would be great.

“Can I refer a friend – is there a discount?”

Referring a friend would give them a 10% discount and our thanks. Small businesses rely on people to spread the word, now more than ever. So yeah, if you liked the service, liked the headshot, liked the price and know someone who might need us, a referral would be great.

“Do you Photoshop?”

‘Photoshopping’ an image covers a multitude of sins, so there’s no clear-cut answer here. For example, if there’s hair on your forehead which is impacting the image, we might remove it. If you’ve had a rough night and your eyes look tired or dark, we might lighten the skin up a bit. What we don’t do is remove the pores from your skin or make you look like someone you are not. So we’re gentle with the Photoshopping and you can always ask us to dial things back if you prefer.

Still have questions? Use the form below to ask about our services and packages. We’ll be happy to help.